FAQ

1. What kind of products do you sell?
We offer a wide range of fitness gear and accessories including resistance bands, yoga massage tools, basketball shoes, jump ropes, gym bags, recovery aids like Band-Aids, and more. All our products are designed to support your active lifestyle whether you're training at home, in the gym, or on the court.

2. How do I place an order?
Simply browse our collections, add your desired items to cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.

3. Do you ship internationally?
Yes, we currently offer international shipping depending on your location. Shipping rates and delivery times vary by region and will be calculated at checkout.

4. How long does delivery take?
Orders typically process within 1–2 business days. Shipping usually takes 5–10 business days, depending on your location. You’ll receive a tracking number once your order is shipped.

5. Can I return or exchange a product?
Yes! If you’re not satisfied with your purchase, you can return or exchange it within 14 days of delivery as long as the item is unused and in its original packaging. Contact our support team to initiate the process.

6. What if I receive a damaged or wrong item?
We’re very sorry for any inconvenience! Please email us with your order number and a photo of the damaged or incorrect item. We’ll resolve it quickly.

7. How can I track my order?
After your order is shipped, you’ll receive an email with your tracking number and link. You can track your order status anytime.

8. Do you offer bulk or wholesale pricing?
Yes, we do offer discounts for bulk orders. Please reach out to us through our contact page or email us at hurrychute@gmail.com to discuss wholesale options.

9. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods provided through Shopify checkout.

10. How can I contact customer support?
You can reach our friendly support team via email at hurrychute@gmail.com or through the Contact Us form on our website. We typically respond within 24 hours.